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Connecting with Your Clients Through Your Webcam

By: Rosanna Tussey, Thu Dec 8th, 2005 12:01:49 AM

Being accessible to your clients is important to your success as a virtual assistant. Because of the unique working relationship between you and your clients, you will find that the more accessible you make yourself, the better that relationship will be. Most virtual assistants make themselves available by phone, fax, and email. It's a great start, but how can you take it to the next level? Try combining an instant messenger with a webcam!

Instant messaging can be a tremendous tool at your disposal. Often more convenient and less disruptive than a phone call, instant messaging is an ideal way to have brief conversations to, say, clarify a detail on a project or ask a question that can be answered in a single statement. It's a very efficient way to communicate, although not incredibly personal.

Since virtual assistants may work across the country (or even the world!) from their clients' locations, they are often looking for ways to add a personal touch to their communications. People like dealing with people. That age old adage still rings true, but don't think it excludes you as a virtual assistant. Sometimes something as simple as a webcam can provide that face-to-face element that you are looking for.

Many instant messenger applications support video conversations. With a webcam and an audio input (starting at just $30 for equipment), you can utilize these applications and "meet" more personally with your clients who are similarly equipped. In real time, you can discuss projects at length and set goals. It's a simple and cost-effective way to increase your "presence" in your client's office.

If you have been looking for additional ways to connect with your clients, maybe now is the time to explore getting more out of your instant messenger program by adding a webcam. Your clients are sure to appreciate being able to "put a name with a face", and you will enjoy stronger working relationships with them.

Comments on this article are welcome at http://vaconnection.blogspot.com/2005/09/connecting-with-your-cli ents-through.html.

About the author: Rosanna Tussey has worked in the administrative area for several years. She specializes in providing virtual assistance to businesses across the world. Currently, she has partnered with CertifiedVP.com (http://www.certifiedvp.com/home/index.html) in the development of the Certified Virtual Professional program. To hire Rosanna, visit http://www.officesupportnow.com/default.php.

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