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Management

• Mission
  (Sat Dec 10th, 2005 12:10:56 PM, by Eric Garner) A statement of mission is one of the most powerful things you can do, whether you are running a major corporation or a small team. It expresses the purpose for the organisation's existence, its raison d'etre, and becomes the rallying point around which...
• Learn how to manage your projects with Project management
  (Sat Dec 10th, 2005 12:10:56 PM, by J Herrera) Untitled Document
• Organizational Structure
  (Sat Dec 10th, 2005 12:10:56 PM, by Manik Thapar (MBA)) Organizations are complex entities, encompassing in them various elements, both external and internal in nature. To incorporate these various elements in a organization so that it functions at a optimum level requires a organizational structure, which ...
• Learn to manage your projects with Project management training
  (Sat Dec 10th, 2005 12:10:56 PM, by J Herrera) Untitled Document
• What do Trainers do When They are not Training?
  (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coac...
• Are You Anti-Customer?
  (Sat Dec 10th, 2005 12:10:56 PM, by Diana Liffick) Fighting the daily currents of customer wants and needs can be demanding and stressful. Stress, as we all know, adversely affects our mental and physical well-being. It can make us defensive, temperamental and otherwise gloomy. Unfortunately though, s...
• Time Management and the "to do" list
  (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) I recently did a web search on time management and received 50,500,000 hits. In reality probably only two to three hundred of them were really about time management, but the prevalence of such sites indicates how important the concept is to all of us. ...
• Selling Sales to Customer Service Agents
  (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) The Sales Stigma Somewhere along the way sales got a bad rap. I'm sure all of us can relate to having dealt with a salesperson that made us uncomfortable, pressured us into making a decision, or even mislead us about the product or service. ...
• One Minute Feedback
  (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) Like team leaders in any industry, Call Center managers must accomplish countless tasks in a given day. From presiding over call allocations and reading and responding to e-mails, to responding to supervisors' requests, reviewing resumes and setting u...
• Qualities of a Great Manager
  (Sat Dec 10th, 2005 12:10:55 PM, by Carole Sue Jones) In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people...

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